What is the Intelsat Experience?
The Intelsat Experience is excellence in every interaction, every service, every detail. From our first conversation with you to delivery of service, operations and ongoing consultation, you can expect an expert team dedicated to helping you solve your most pressing challenges. The people of Intelsat are the innovators who architected this industry, passionate and dedicated experts who speak your language and are available 24 hours; 7 days a week to turn your possibilities into reality. Our fail-proof network, designed to deliver the ultimate in reliability, backed by our support services and best practices, results in full-time availability of the mission critical applications on which your customers depend.
Discovery
You can count on the care and expertise of your Regional Account Team and Sales Engineers to spend time understanding your unique needs early in the process, and help you choose the right solution today that will pave the way for your future success.
Planning
The right plan ensures flawless future operations. Our engineers help you analyze your network needs and right-fit the plan, design and configuration of your selected solution to maximize the performance of your network for years to come.
Implementation
We offer full-service implementation. Depending on your needs, we customize solutions that integrate space-based and terrestrial networks, provide optional end-to-end, full-service implementation, and manage a strong ecosystem of partners and suppliers to deliver professional services worldwide. We also include full project management support to ensure the timely, successful deployment of your solution.
Security
With a network purposefully hardened at every point, security is in our DNA and woven into the fabric of our network and procedures. We offer a complete, end-to-end, layered security framework, along with proactive monitoring capable of rapid detection and mitigation of breaches. We leverage the latest innovations to keep our network, and yours, safe. We are proud to boast that Intelsat is the only commercial satellite operator with an independent third-party Service Organization Control 3 (SOC 3) accreditation to protect your business-critical applications.
Operations
Many customers count on us to take on the work of a fully managed and supported solution, removing the inconvenience of maintaining their networks. Whatever your maintenance and monitoring needs, we provide the labor, partnerships and tools you need to deliver uninterrupted services to your customers — all powered and secured by our fully redundant satellite and terrestrial network.
Support
We are where you and your customers are, and offering 24 x 7 support so we are ready to help when you need us. In fact, we’ve expanded our industry-leading customer support capabilities beyond Ellenwood, GA and McLean, VA with Customer Operations Centers now in Rio de Janeiro, Brazil , Johannesburg, South Africa and Chennai, India. The centers are a key component of our world-class 24/7 customer experience providing you with in-language support in a variety of time zones and languages, including English, French, Japanese, Spanish and Portuguese, to make connecting with us a pleasurable, effortless experience. We also offer support tools to put you in control, like the Intelsat Service Management Portal and MyIntelsat to help you quickly and easily make changes to your system, access network information, and fully manage your network to facilitate uninterrupted services for your customers. Additionally, the Intelsat App (iOS or Android) and a host of web-based tools track our satellites and help to simplify your daily operations.
The Intelsat Experience is what makes us the best in the business.
Our People
We are passionate and dedicated innovators, pioneers and experts who built this industry into what it is today. We’re pushing the boundaries of the imagination to bring end-to-end, plug-and-play connectivity and media solutions to customers anywhere in the world.
Our Network
We operate the world’s largest integrated satellite and terrestrial network, which offers multi-layered, redundant coverage and seamless, secure connectivity when and where you need it.
Our Managed Services
We guarantee service quality to ensure your mission critical applications are always available. An ecosystem of partners, world-class support, open standards and security credentials make it easy, and safe, to integrate and operate our fully managed Flex services on your network.
